Will callers know they're talking to an AI agent?

Yes. The agent introduces itself as an AI assistant for your business at the start, and anyone can ask for a person at any point.

How does it decide what's urgent?

We set the rules with you on the first call, in your words: which problems need someone tonight, and which can be booked for the morning.

Who gets alerted for an emergency?

Whoever you choose: your on-call person by phone, a team channel or email, with a summary of the call so they can act at once.

After-hours answering serviceClosed for the night, still answering every call.

When your team has gone home, the agent still picks up. It takes the details, books the next free slot, and alerts your on-call person when something can't wait until morning.

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Burst pipe at 11 pm, plumber on the wayHome services · Inbound, after hoursReal AI call

0:00 / 0:36

2 actions happen during this call

Real AI call, pauses shortened. Both voices are AI: the caller is an AI playing a customer. Business details are fictional.

How it works

From the first ring to a warm handover

1It picks up after hoursCalls outside your opening hours go straight to the agent, so nobody hears a voicemail tone or a busy line.
2It sorts urgent from routineIt asks the questions your team would ask, then follows your rules for what counts as urgent.
3It books or escalatesRoutine requests are booked into the next free slot; urgent ones reach your on-call person straight away, with the details.
4You see every conversationEvery call is recorded, transcribed and summarised, and the summary lands in your CRM or inbox so nothing gets retyped.

Who it’s for