Will callers know they're talking to an AI agent?

Yes. The agent introduces itself as an AI assistant for your business at the start, and anyone can ask for a person at any point.

Can it look up orders?

Yes, when we connect it to your shop or order system through its API, so it can tell customers exactly where their order is.

What doesn't it handle?

Whatever you decide should stay with a person: complaints, refunds above a limit, or anything sensitive. Those go straight to your team.

AI customer support agentInstant answers on chat and phone, from your own information.

Order status, returns, account and product questions get a clear answer at any hour. The agent answers from your documents and systems, and passes anything it shouldn't handle to your team with the conversation attached.

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Late order, impatient customer, sorted in one callE-commerce · Inbound order enquiryReal AI call

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3 actions happen during this call

Real AI call, pauses shortened. Both voices are AI: the caller is an AI playing a customer. Business details are fictional.

How it works

From the first ring to a warm handover

1Customers ask, any channelBy phone or chat on your website, customers ask in their own words, at any hour.
2It answers from your informationIt uses your help articles, policies and order data to give a clear, specific answer.
3It hands over cleanlyRefund disputes, complaints and anything sensitive go to your team with the full conversation, so the customer never repeats themselves.
4You see every conversationEvery call is recorded, transcribed and summarised, and the summary lands in your CRM or inbox so nothing gets retyped.

Who it’s for