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Terms of service

Last updated: 7 October 2026 · Version 1.0

The short version

  • These terms cover using talkcaptain.com, talking or chatting with the AI agents on it, and booking a free call.
  • When you hire us to build an agent, a separate written agreement covers that work, and it wins if the two differ.
  • The agents on our site are AI. They can make mistakes, and nothing they say is a binding offer.
  • Please use the site fairly: no abuse, no scraping, no attempts to break our agents.
  • Indian law applies. Nothing here takes away rights you have as a consumer where you live.

1. Who we are

TalkCaptain builds AI voice and chat agents for businesses. It is run by a private limited company incorporated in India. In these terms, "TalkCaptain", "we", "us" and "our" mean that company. Its details:

2. These terms

  • By using talkcaptain.com (the "site"), you agree to these terms. If you don't agree, please don't use the site.
  • If you use the site for a business, you confirm you can accept these terms on its behalf.
  • Our privacy policy explains how we collect and use personal data, including call recordings and chats. You can read it at talkcaptain.com/privacy.

3. Using the site

You're welcome to use the site to learn about our services, try our agents and book a call. Please don't:

  • break the law, or use the site to harm, harass or mislead anyone
  • try to get into parts of the site or our systems you're not meant to, or test their security without our written permission
  • overload, disrupt, copy or reverse-engineer the site, our agents or the systems behind them
  • scrape the site in bulk, or use its content to train AI models, beyond what search engines normally do
  • try to make our agents say harmful, unlawful or misleading things, or get round their safeguards
  • pretend to be someone else, or give us someone else's details without their permission
  • send spam, malware, or anything you don't have the right to share

We may limit or block access to protect the site, our agents or other people.

4. Our AI agents on this site

  • Jack, Amy and Zoe are AI agents, not people. Amy and Zoe are demos that play a business, and the businesses they play are fictional.
  • Calls with our agents are recorded and transcribed, and chats are saved, as our privacy policy explains.
  • AI can make mistakes. What an agent says is general information, not professional, legal or financial advice. It isn't a binding offer, quote or promise. Only a written proposal or agreement from us binds us.
  • Please don't share sensitive information with our agents, such as health details, card or bank details, passwords or government ID numbers. In demos, please use made-up details.
  • The sample calls on our site are real AI calls with the pauses shortened. Both voices are AI: the caller is an AI playing a customer, and the business details are fictional.

5. Free calls and proposals

  • A free call is a no-obligation conversation. We may decline or rearrange a request, for example if it looks like spam or we can't help.
  • Ideas, demos and estimates we share on a free call are for discussion only. Prices and timelines are fixed only in a written proposal or agreement.

6. When you hire us

  • Our work for you is covered by a separate written agreement, such as a proposal, statement of work or contract. It sets the scope, fees, timelines, support and who owns what. If it conflicts with these terms, the agreement wins.
  • Where we process personal data for you, we sign a data processing agreement with you.
  • You're responsible for how you use your agents, including telling callers they're speaking to an AI and that calls are recorded, and getting any consent the law requires where your callers are, for example before outbound calls.
  • These terms don't cover the agents we run for our clients. A client's own terms and policies apply to its customers.

7. Intellectual property

  • The site and its content, including text, design, graphics, logos, recordings and code, belong to us or to the people who license them to us. You may view it and share links to it. Please don't copy, republish or sell it without our written permission.
  • The names and logos of our clients and partners belong to them.
  • Who owns what we build for a client is set in that client's agreement.

8. Confidentiality

If you tell us confidential things about your business, on a free call or during a project, we keep them confidential and use them only to talk to you about our services or to deliver them. We're happy to sign a non-disclosure agreement before detailed discussions. Email contact@talkcaptain.com to ask for one.

9. Links to other sites

Our site links to other websites, including our partners' and clients' sites. We're not responsible for their content or their policies.

10. Disclaimers

  • We work to keep the site accurate and available, but we provide it "as is". We don't promise it will always be available, free of errors or free of anything harmful, and we may change or remove content at any time.
  • Our articles, sample calls and case studies describe our work in general. They aren't a promise of the results you'll get.

11. Our liability

  • Nothing in these terms limits liability that the law doesn't allow us to limit, such as liability for fraud, or for death or personal injury caused by negligence.
  • Otherwise, as far as the law allows, we're not liable for indirect or consequential loss, or for lost profits, revenue, data or opportunities, arising from your use of the site or our agents on it.
  • The site and our agents on it are free to use. As far as the law allows, our total liability to you for them is limited to 10,000 Indian rupees. Liability for paid work is set in the agreement for that work.
  • If you use the site as a consumer, nothing in these terms affects your statutory rights.

12. Changes to these terms

We may update these terms. We'll post the new version on this page and change the date at the top. Changes apply from the date they're posted. For paid work, the change terms in your agreement apply.

13. Law and disputes

  • These terms are governed by the laws of India.
  • If something goes wrong, please contact us first, and we'll try to resolve it with you within 30 days.
  • If we can't, the dispute will be settled by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator, in English. The seat of arbitration is the city of our registered office (section 1), and its courts can grant interim relief and enforce an award.
  • If you're a consumer in the UK or the European Union, you can also bring a claim in the courts where you live, and the mandatory consumer laws of your country still protect you.

14. Grievances and contact

  • Under India's Information Technology Act, 2000 and its rules, our Grievance Officer is named in section 1. Write to contact@talkcaptain.com, and we'll respond within one month.
  • For anything else about these terms, email contact@talkcaptain.com.

15. General

  • If a court finds part of these terms unenforceable, the rest still applies.
  • If we don't enforce a term straight away, we can still enforce it later.
  • You may not transfer your rights under these terms. We may transfer ours to a business that takes over TalkCaptain.
  • These terms and our privacy policy are the whole agreement between us about the site. An agreement for paid work covers that work.